Why choose us?
At Bonneau Research, we are your strategic thought partner in unraveling complex research questions and arriving at the underlying “why” behind your questions so you can stop guessing.
Enhance Your Existing Research Efforts
I already have a research team solving experience and satisfaction problems. How can we enhance our existing research efforts?
We act as your thought partners, optimizing your existing research plans and methodologies. Whether you’re aiming for higher customer satisfaction or ensuring research inclusivity, our consulting services have you covered.
Elevate Customer Satisfaction
Why are our satisfaction scores stagnant or declining?
Are your customers satisfied with your product or service? Are users disengaging? Are you seeing user love shift downward but you don’t know why? Whether you’re new to Net Promoter Score (NPS) or looking to revamp your existing program, we offer tailored solutions to get your scores moving in the right direction.
Address Your Research Needs
I have a complex problem. How can I find real answers?
If you are wondering how to answer critical questions about customer needs, retention rates, or variations in customer experience across demographics, we go beyond standard usability tests or benchmarking to discover what really drives your user/customer needs. We approach research based on the unique questions you need answered, digging into the root cause so you can stop guessing.
Empowering Authors and Speakers with Fact-Based Insights
Are you an author or speaker seeking to ground your work in original research?
We offer specialized primary research services to help you conduct research on any topic of interest to ensure your claims are supported by original and credible data.
Industries We Serve
Tech
Speakers
Healthcare
Aviation
Education
+More
Authors
Who We Are
- Bonneau Research is a freelance research enterprise designed to bridge the existing gap in deep, primary, root-cause research. With a strong foundation in ethical practices, inclusive research, and a relentless drive for excellence, we provide tailor-made research solutions that put humans at the center.
- As the business landscape continually evolves, the demand for nuanced user experience research grows exponentially. Every click, hover, and swipe could be the difference between customer satisfaction and abandonment. That's where we come in.
- At Bonneau Research, we are more than just a UX research firm; we are your strategic partners in unraveling the complex threads of customer experience, retention, and satisfaction, and getting to the root of complex questions. Leveraging a blend of intellectual rigor and a spectrum of research methodologies, we craft net-new knowledge that informs actionable strategies for your business. Our steadfast commitment to quality and inclusivity underpins our mission of crafting user-centered solutions that translate to measurable impacts.
Our Edge
In an increasingly complex and data-driven world, it’s easy to forget the most critical element of any successful business: the human experience. At Bonneau Research, we bridge that gap by centering our research around human behaviors, needs, and aspirations, delivering transformative insights that fuel innovation and drive sustainable growth across industries.
Our Ethics & Social Responsibility
Bonneau Research has a strong commitment to ethical practices and inclusivity coupled with a desire to contribute actively to social causes that align with these core values. We strive to be more than just a business; we aim to be a force for good in the communities we serve. If you are new to user/customer research or part of a team with existing research projects and programs, pro-bono consulting may be available to help you increase the inclusiveness of your research studies.
About Me
My mission is straightforward: to utilize research as a tool for transformative change.
I'm Crystal Kaya, a seasoned researcher committed to making experiences better for everyone—from customers and patients to employees. With more than a decade of professional experience working with tech giants like Microsoft and Amazon, as well as healthcare leader Humana, I've honed my skills in UX Research, quantitative and qualitative research methodologies, and survey design. I have spearheaded innovative research across these industries, balancing data-driven analysis with solutions that enhance human experience.
I firmly believe that numbers and narratives can co-exist. My research doesn’t just crunch numbers; it tells stories to uncover the root-cause and reveals the faces behind the figures. I aim to uncover insights that not only improve metrics but also elevate the individual experiences of people interacting with products and services.
From healthcare to tech, my work has consistently aimed to provide actionable results for complex problems. I won’t provide canned or templated solutions for your organization. I specialize in working with you to uncover the 'why' behind your data points, leading to insights that have an immediate and impactful influence on business outcomes.
If you’re looking for someone who can offer meaningful, insightful, and actionable research solutions, I would love to partner with you. Let’s make a positive impact together!
